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Will I have to set up my transfers again?

Transfers scheduled on or before November 1 will be processed as usual. Internal transfers scheduled after November 1 will need to be re-entered. Any recurring internal transfers set up will be migrated over to the new system. All external transfer information, including linked accounts and recurring transfers will need to be reestablished.

Will the system update affect my Fidelity Bank credit or debit card?

No, there will be no changes to your credit or debit card. Your cards will remain active during our system update, and you may continue to use them without any interruption in service.

Will my transaction history be available in the new system?

Yes, you will be able to view up to 18 months of history in the new system.

Can I still use my Quickbooks^®, Quicken^®, or other third-party tools to help manage my finances?

Yes, our new online banking system supports these tools. To limit service interruption, please follow the steps below: Step 1: Download your transactions by 6 p.m. on Friday, November 1. Step 2: Follow the instructions linked below to reestablish your connection on or after Tuesday, November 12. Transactions can be manually downloaded from online banking […]

What items will not be available while the system update takes place?

Online banking, mobile banking, and the services within the systems such as bill payment, funds transfers, Zelle®, mobile deposit, etc. will not be available during our system update. However, you can still use our ATM network and telephone banking system to check account balances, transfer money, etc.

Why are you updating your online banking and mobile banking system?

Fidelity Bank is committed to providing the best banking experience for our valued customers. Updating our system allows us to offer the most up-to-date technology and add new features to online and mobile banking to better serve you.

Sean Brown Joins Fidelity Bank in Martinsville, VA

Fidelity Bank is pleased to announce Sean Brown has joined its team in Martinsville as a Vice President and Business Development Officer. In his new position, Mr. Brown is responsible for developing and managing business banking relationships within the community as well as contributing to the sales efforts of the Fidelity Bank Martinsville branch located […]

Tori Browning Joins Fidelity Bank in Raleigh, NC

Fidelity Bank is pleased to announce Tori Browning has joined its team in Raleigh as Vice President and Branch Manager. In her new position, Mrs. Browning is responsible for business development and for providing outstanding service to bank customers of the Fidelity Bank branch located at 5700 Creedmoor Road. Tori has over twenty-one years of […]

Matt Ferguson Joins Fidelity Bank in Greensboro, NC

Fidelity Bank is pleased to announce Matt Ferguson has joined its team in Greensboro as a Vice President and Business Development Officer. In his new position, Mr. Ferguson is responsible for developing and managing business banking relationships within the community as well as contributing to the sales efforts of Fidelity Bank in Greensboro. Matt has […]

Fidelity Bank Wins Best Bank Award by Chatham Magazine!

Fidelity Bank is honored to be voted as a 2024 Best of Chatham winner in the Bank category for the second year in a row! This award was announced in the 7th annual Best Of issue of Chatham Magazine. Chatham Magazine readers placed votes to determine the best of Chatham County winners. “We are so […]

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