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Positive Pay User Guide

Fidelity Bank’s Positive Pay service compares the data of checks presented for processing on a bank account against basic check information that has been previously provided to the bank. By comparing these two sets of information, the system determines any discrepancies or exception conditions. It is important to prepare a file after checks are issued. Once prepared, it is uploaded...

International Wire User Guide

International wire transfers are transactions that allow you to send money from your bank account to another person or financial institution almost anywhere in the world. With Fidelity Bank, you can perform this service quickly and easily either online, through our mobile app, or at any of our local branches.

Remote Deposit User Guide

Save time and money by making deposits easily online using a desktop scanner. Getting started with Remote Deposit is easy.

Merchant E-Connections User Guide

View real-time authorizations, batch settlements, and merchant statements easily online.

Domestic Wire User Guide

Domestic wire transfers occur between people or institutions located in the United States. With Fidelity Bank, you can perform this service quickly and easily either online, through our mobile app, or at any of our local branches.

ACH Filter User Guide

Protect your account against electronic fraud by blocking and returning any ACH (Automated Clearing House) transactions not authorized by you. Follow the instructions provided below to navigate ACH Filter. If you need technical support, please call 1-855-547-1385 and select option 3, or email us at businesssolutions@fidelitybanknc.com.

ACH User Guide

ACH allows you to send money electronically through the Automated Clearing House network to virtually any financial institution in the United States. Use the instructions below to learn how to access and navigate the ACH interface.

Business Advantage User Guide

Business Advantage Online Banking is the perfect solution for businesses that have more complex cash management needs. This secure service gives you convenient, around-the-clock access to your business accounts, so you can spend more time on other things that are important to your business. In this user guide, you’ll learn about the features of Business Advantage and how to navigate...

ACH

Move your money faster with Fidelity Bank’s ACH solutions.1,2 Our ACH solutions allow you to send money electronically through the Automated Clearing House network to virtually any financial institution in the United States. ACH transactions are scheduled securely through Business Online Banking.

Zero Balance Accounts

Keep your money working for your business with Zero Balance Accounts. Zero Balance Accounts are designed to help eliminate manual transfers of funds between accounts, reduce idle cash, and prevent overdrafts. It’s an ideal solution if your business maintains several accounts. This service is conveniently accessed through Business Online Banking.

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