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I believe I’ve been a victim of a scam. Who should I contact?

Please contact our customer support team at 1-855-547-1385. Qualifying imposter scams may be eligible for reimbursement.

Can I reverse or cancel a payment?

No Zelle® payments cannot be reversed. You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, […]

Does Fidelity Bank or Zelle^® offer purchase protection?

Neither Fidelity Bank nor Zelle® offers purchase protection for payments made with Zelle®.

Are there any fees to use Zelle^® with a business account at Fidelity Bank?

No, Fidelity Bank does not charge a fee to use Zelle® with a business account. Your mobile carrier’s messaging and data rates may apply.

How do I know if my small business is eligible to use Zelle^®?

If you have access to Business Online Banking your business is eligible to use Zelle® for your small business. If you have any questions, please call us at 1-855-547-1385.

How do I use Zelle^®with a small business account?

Eligible small business accounts can send, receive, or request money with Zelle®. To get started, log into Fidelity Bank’s online banking or mobile app and select the Zelle® tab in the navigation menu. Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re […]

What is Zelle^®?

Zelle® is a fast, safe and easy way for small businesses to send, receive, and request money typically within minutes1 with customers and eligible vendors they trust. If your customers use Zelle® within their financial institution’s banking app, they can send payments directly to your Fidelity Bank account with just your email address or U.S. […]

Business Online Enrollment

Start Your Enrollment Welcome to an easy and secure way to manage your business! To get started, existing Fidelity Bank business customers should complete the business online banking enrollment form. A branch associate will contact you soon to complete your enrollment. Please note, name and phone number submitted should be of a designated representative on a Fidelity Bank resolution. For...

Personal Online Banking Features

Our new Personal Online Banking system makes it simple to bank when and where you want. Enjoy secure access and convenient tools to help you bank on your schedule. Whether on your phone, tablet, or computer – we’ve got you covered.

Business Online Banking Features

Our new Business Online Banking system is designed for all businesses. As your business grows, our system will grow with you. Conveniently add services such as fraud prevention tools, the ability to manage multiple users, and more to meet your evolving business needs.

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