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Can I use CardControl as often as I would like?

Yes. With CardControl you have unlimited access to all features at no extra charge.

Which Fidelity Bank card can I use with CardControl?

All Fidelity Bank debit cards can be used with CardControl. Business customers must use Alerts for real-time notifications.

What features come with CardControl?

With Fidelity Bank CardControl you can: Protect your debit card from unauthorized transactions by turning your card on or off Control debit card usage by setting spending limits Control and monitor activity by categories such as gas stations and restaurants and by types such as in-store or online purchase Set up alerts for transactions and […]

Is CardControl free?

Yes. With CardControl, you have unlimited access to all features at no extra charge.

What is CardControl?

CardControl is a convenient way to manage the usage of your Fidelity Bank cards.

How long does it take to receive money with Zelle^®?

Money sent with Zelle® is typically available to an enrolled recipient within minutes.2 If you send money to someone who isn’t enrolled with Zelle®, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.2 If your payment is pending, we recommend confirming […]

Can I cancel a payment?

You can cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle®. To check whether a payment is still pending, go to your activity page. To cancel a pending payment, choose the payment you want to cancel and then select “Cancel This Payment.” If the person you sent money to […]

What if I get an error message when I try to enroll an email address or U.S. mobile number?

Your email address or U.S. mobile phone number may already be enrolled with Zelle® at another bank or credit union. Call our Customer Care Center at 1-855-547-1385 and select option 2 (two). Ask them to move your email address or U.S. mobile phone number to Fidelity Bank so you can use it for Zelle®. Once […]

Will the person I send money to be notified?

Yes! They will receive a notification via email or text message.

What if I want to send money to someone whose bank doesn’t offer Zelle^®?

You can find a full list of participating banks and credit unions live with Zelle® here. If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle® by downloading the Zelle® app for Android and iOS. To enroll with the […]

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