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Can I transfer money with Online Banking or through the Mobile Banking app?

Yes, Online Banking and Mobile Banking allow you to move money between your Fidelity Bank Accounts. You are also able to transfer money to and from another financial institution with Personal Online Banking.

Can I transfer money to another financial institution?

Yes, to transfer to or from another financial institution you can use our External Transfers feature. This feature is available to Personal Online Banking customers and in our convenient Mobile Banking app.

Is Online Banking free?

All business and personal accounts come with free Mobile Banking and Online Banking. There may be a fee for using services in Online Banking. Additional fees may also apply for businesses enrolled in Online Banking.

I know I am entering my login information correctly but it’s not accepting it. What do I do?

Please be sure that your are selecting the correct option in the Login Type drop down. If you continue to have issues, please contact your local branch or call our Customer Care Center at 1-855-547-1385 (M-F 8 a.m. – 6 p.m. Eastern Time).

How do I reset my Online Banking password?

To reset your Online Banking password, click log in, select your log in type in the drop box, and click Forgot Password? Then, enter the required fields and hit reset password.

How do I enroll in Business Online Banking?

To enroll in Business Online Banking, please complete our easy enrollment form or contact your local branch.

How do I enroll in Online Banking?

There are two easy ways to enroll in Online Banking. From a computer, complete our easy enrollment form to start using Online Banking. From your mobile device, visit the App Store or on Google Play and search for Fidelity Bank NC/VA and download the Fidelity Bank mobile app. Then, click the Enroll now link to […]

How do I enroll in Personal Online Banking?

There are two easy ways to enroll in Personal Online Banking. From a computer, complete our easy enrollment form to start using Personal Online Banking. From your mobile device, visit the App Store or on Google Play and search for Fidelity Bank NC/VA and download the Fidelity Bank mobile app. Then, click the Enroll now […]

Does Fidelity Bank offer any type of investment accounts?

Yes, Fidelity Bank has an alliance with LPL Financial, a registered broker dealer and investment advisor. We also have a Wealth Management division that can assist with investment, planning, and retirement needs.

Are my deposits insured?

Yes, each depositor is insured by the Federal Deposit Insurance Corporation (FDIC). The FDIC guarantees all traditional types of deposit accounts (checking, savings, money market, and CDs) up to $250,000 per depositor and guarantees bank individual retirement accounts (IRAs) up to $250,000 per owner.

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