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Do your merchant services fees debit daily or monthly?

Our fees debit monthly, the 20th of the following month. Once converted to the new merchant platform, fees will debit the 3rd business day of the following month.

Why am I receiving a call to verify a wire I submitted through Business Online Banking?

Fidelity Bank takes your online security seriously. One way that we help combat fraud is to perform a callback verification on certain wire transfers to ensure the wire is not fraudulent.

I need to receive a Wire, do I need to turn on Wire service?

No, if you’re the recipient of a Wire, you do not need to sign up for an additional service. If you need to initiate Wires, you will want to utilize our online or mobile banking

I got a new phone, how do I setup my token?

We now use multi-factor authentication (MFA). This is a new security feature of mobile and online banking that helps to verify your identity by sending a unique code to a phone number in our system via text message or phone call. You will be prompted for this code when logging in and performing other functions […]

What extra security do you have in place for online wires and ACH?

We have multiple options to meet our customers’ needs and make you feel protected with our online services. We have dual control capabilities as well as multi-factor authentication (MFA). This is a new security feature of mobile and online banking that helps to verify your identity by sending a unique code to a phone number in […]

How do I update a recurring ACH Transaction?

There are a couple of steps to successfully update a recurring transaction: In the Activity Tab, delete the next recurrence of your template. Note: It is very important to delete the incorrect ACH recurrence to avoid multiple transactions. In the Template Tab, locate the template and choose “edit”. Once the edits are completed, click save […]

My ACH is Prefunded, what does that mean?

When you originate an ACH transaction, you will need to have enough funds in your account to cover the transaction at the time of origination. The funds will be held for two business days to allow the transfer to complete.

How can I stop or reverse my ACH transfer?

If your ACH is in Pending Origination, you can delete the transaction from the Activity tab. If the transaction is in Processed status, please contact Business Solutions at 1-855-547-1385 option 2, then option 3 for assistance.

How can I tell if my ACH transfer was successful?

Go to Payments & Transfers and click on ACH. In the activity tab, if the transaction shows “pending origination” or “processed” then the ACH transfer is processed successfully.

Do I have to input my recipients banking information each time I send out an ACH?

No, you can create templates which will store the banking information for your recipients so that you will only need to adjust the dollar amount and dates the funds transfer.

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