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Can I pay with a digital wallet instead of using my debit or credit card at a merchant?

Fidelity Bank debit and credit cards are compatible with Apple Pay,® Google Pay,™ and Samsung Pay.® Simply add your cards to the digital wallet on your mobile device and use it at participating retailers. Learn more about Digital Wallet and how to set it up here.

I got a new computer and my Remote Deposit scanner will not work.

When you get a new computer, the remote deposit software will likely need to be downloaded again. Please call Business Solutions at 1-855-547-1385 Option 2, Option 5 for assistance with the downloads.

My remote deposit scanner isn’t scanning my checks, who do I contact?

Please call Business Solutions at 1-855-547-1385 Option 2, Option 5.

I have a question about Remote Deposit Capture, who do I contact?

Please call Business Solutions at 1-855-547-1385 Option 2, Option 5.

Why would I use Remote Deposit instead of mobile deposit?

Remote Deposit Service is an ideal solution if your business often deposits checks, or deposits multiple checks at a time. Remote Deposit Service allows you to quickly scan and deposit multiple checks. The service conveniently batches all your items together into one deposit account and extends your deposit window to 7 p.m. for same day […]

My remote deposit is in Suspended status, what does that mean?

Suspended status means the deposit was not transmitted to Fidelity Bank for Deposit. To correct this, access your deposit and verify the information is correct. Once the deposit is complete, click submit and complete the steps to submit the deposit.

Who do I call if I need Merchant Services support?

Please call our Business Solutions department at 1-855-547-1385 and select option 3.

I am a merchant who intends to surcharge. What is the process I need to follow?

U.S. merchants that intend to surcharge are required to: Provide written notice to Fidelity Bank Merchant Services with your intent to surcharge at least 30 days in advance of beginning to surcharge. Limit surcharging to credit cards only (no surcharging debit and prepaid cards) and limit the amount to your merchant discount rate for the […]

Can I add a surcharge to card transactions?

As a result of a legal settlement to resolve claims brought by a group of U.S. merchants, merchants in the U.S. and U.S. territories may add a surcharge to certain credit card transactions. Merchants who choose to surcharge must follow consumer disclosure and other requirements agreed to as part of the settlement.

What are your rates for merchant services?

Please contact your local branch to get in touch with a Business Solutions officer. We will create a personalized proposal based on your merchant needs.

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