Zelle^®

Question

Q: What is Zelle?

Q: How does Zelle work?

Q: Who can I send money to with Zelle?

Q: What types of payments can I make with Zelle?

Q: Are there any fees to send money using Zelle?

Q: Can I use Zelle internationally?

Q: How do I enroll in Zelle?

Q: Someone sent me money with Zelle, how do I receive it?

Q: What if I want to send money to someone whose bank doesn’t offer Zelle?

Q: Will the person I send money to be notified?

Q: What if I get an error message when I try to enroll an email address or U.S. mobile number?

Q: Can I cancel a payment?

Q: How long does it take to receive money with Zelle?

Have a question give us a call

1-855-547-1385

Accepted Answer

Zelle is a fast, safe and easy way to send money directly between almost any bank accounts in the U.S., typically within minutes.² With just an email address or U.S. mobile phone number, you can send money to people you trust, regardless of where they bank.³

Accepted Answer

When you enroll with Zelle through Fidelity Bank Online Banking or Mobile Banking, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Fidelity Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its directory and notifies Fidelity Bank of the incoming payment. Fidelity Bank then directs the payment into your bank account, all while keeping your sensitive account details private.

Accepted Answer

You can send money to friends, family, and others you trust.³

Since money is sent directly from your bank account to another person’s bank account within minutes,² it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number.

Accepted Answer

Zelle is a great way to send money to family, friends, and people you are familiar with, such as your personal trainer, babysitter, or neighbor.³

Since money is sent directly from your bank account to another person’s bank account within minutes,² Zelle should only be used to send money to friends, family, and others you trust.

Neither Fidelity Bank nor Zelle offers a protection program for any authorized payments made with Zelle – for example, if you do not receive the item you paid for, or the item is not as described, or it’s not as you expected the funds cannot be recalled.

Accepted Answer

Fidelity Bank does not charge any fees to use Zelle.⁴

Accepted Answer

In order to use Zelle, the sender and recipient’s bank accounts must be based in the U.S.

Accepted Answer

To start using Zelle at Fidelity Bank, you must be enrolled in Bill Payment. If you are not already enrolled in Bill Payment you can enroll by accessing our website and logging in to online banking. Locate the Bill Payment icon at the top of the screen and follow the instructions to complete the Bill Payment enrollment steps. Once enrolled in Bill Payment, you can access “Send Money with Zelle” tab in Bill Payment to complete a brief one-time enrollment to tell us which Email Address and U.S. Mobile Number and deposit account you would like to use to send and receive money with Zelle.

Note: Zelle enrollment is not currently available through the mobile app; however, you will be able to access Zelle with the mobile app once enrolled.

Accepted Answer

If you have already enrolled with Zelle, you do not need to take any further action. The money will move directly into your bank account, typically within minutes.²
If you have not yet enrolled with Zelle, follow these steps:

Click on the link provided in the payment notification you received via email or text message.
Select The Fidelity Bank.
Follow the instructions provided on the page to enroll and receive your payment. Pay attention to the email address or U.S. mobile number where you received the payment notification – you should enroll with Zelle using the email address or U.S. mobile number where you received the notification to ensure you receive your money.

Accepted Answer

You can find a full list of participating banks and credit unions live with Zelle here.

If your recipient’s bank isn’t on the list, don’t worry! The list of participating financial institutions is always growing, and your recipient can still use Zelle by downloading the Zelle app for Android and iOS.

To enroll with the Zelle app, your recipient will enter their basic contact information, an email address and U.S. mobile number, and a Visa^® or Mastercard^® debit card with a U.S. based account (does not include U.S. territories). Zelle does not accept debit cards associated with international deposit accounts or any credit cards.

Accepted Answer

Yes! They will receive a notification via email or text message.

Accepted Answer

Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our Customer Care Center at 1-855-547-1385 and select option 2 (two). Ask them to move your email address or U.S. mobile phone number to Fidelity Bank so you can use it for Zelle.

Once our Customer Care team moves your email address or U.S. mobile phone number, it will be connected to your Fidelity Bank account so you can start sending and receiving money with Zelle through Fidelity Bank Mobile Banking and Online Banking. Please call Fidelity Bank’s Customer Care Center at toll-free at 1-855-547-1385 and select option 2 (two) for help.

Accepted Answer

You can cancel a payment if the person you sent money to hasn’t yet enrolled with Zelle. To check whether a payment is still pending, go to your activity page. To cancel a pending payment, choose the payment you want to cancel and then select “Cancel This Payment.”

If the person you sent money to has already enrolled with Zelle, the money is sent directly to their bank account and the transfer cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back.

Accepted Answer

Money sent with Zelle is typically available to an enrolled recipient within minutes.²

If you send money to someone who isn’t enrolled with Zelle, they will receive a notification prompting them to enroll. After enrollment, the money will move directly to your recipient’s account, typically within minutes.²

If your payment is pending, we recommend confirming that the person you sent money to has enrolled with Zelle and that you entered the correct email address or U.S. mobile phone number.

Zelle^®

How to start using Zelle

Mobilize Your Money With Zelle

Learn More About Zelle

Using Zelle is:

Don’t have our mobile banking app? Download it for free.³

CardControl

Personal Checking Accounts

Business Checking Accounts

Frequently Asked Questions

Q: What is Zelle?

Q: How does Zelle work?

Q: Who can I send money to with Zelle?

Q: What types of payments can I make with Zelle?

Q: Are there any fees to send money using Zelle?

Q: Can I use Zelle internationally?

Q: How do I enroll in Zelle?

Q: Someone sent me money with Zelle, how do I receive it?

Q: What if I want to send money to someone whose bank doesn’t offer Zelle?

Q: Will the person I send money to be notified?

Q: What if I get an error message when I try to enroll an email address or U.S. mobile number?

Q: Can I cancel a payment?

Q: How long does it take to receive money with Zelle?

Digital Banking Makes it Easy

Zelle®

How to start using Zelle

Mobilize Your Money With Zelle

Learn More About Zelle

Using Zelle is:

Don’t have our mobile banking app? Download it for free.3

CardControl

Personal Checking Accounts

Business Checking Accounts

Frequently Asked Questions

Q: What is Zelle?

Q: How does Zelle work?

Q: Who can I send money to with Zelle?

Q: What types of payments can I make with Zelle?

Q: Are there any fees to send money using Zelle?

Q: Can I use Zelle internationally?

Q: How do I enroll in Zelle?

Q: Someone sent me money with Zelle, how do I receive it?

Q: What if I want to send money to someone whose bank doesn’t offer Zelle?

Q: Will the person I send money to be notified?

Q: What if I get an error message when I try to enroll an email address or U.S. mobile number?

Q: Can I cancel a payment?

Q: How long does it take to receive money with Zelle?

Digital Banking Makes it Easy

Zelle^®

Don’t have our mobile banking app? Download it for free.³