Your email address or U.S. mobile phone number may already be enrolled with Zelle at another bank or credit union. Call our Customer Care Center at 1-855-547-1385 and select option 2 (two). Ask them to move your email address or U.S. mobile phone number to Fidelity Bank so you can use it for Zelle.
Once our Customer Care team moves your email address or U.S. mobile phone number, it will be connected to your Fidelity Bank account so you can start sending and receiving money with Zelle through Fidelity Bank Mobile Banking and Online Banking. Please call Fidelity Bank’s Customer Care Center at toll-free at 1-855-547-1385 and select option 2 (two) for help.
