When you enroll with Zelle through Fidelity Bank Online Banking or Mobile Banking, your name, the name of your bank, and the email address or U.S. mobile number you enrolled is shared with Zelle (no sensitive account details are shared – those stay with Fidelity Bank). When someone sends money to your enrolled email address or U.S. mobile number, Zelle looks up the email address or mobile number in its directory and notifies Fidelity Bank of the incoming payment. Fidelity Bank then directs the payment into your bank account, all while keeping your sensitive account details private.
Fidelity Branch/ATM Locator