Digital Banking Enhancements
We’re Updating Your Fidelity Bank Mobile and Online Banking Experience
At Fidelity Bank, we’re committed to providing you with the best possible banking experience. We are excited to announce that we’ve invested in a new mobile and online banking system to better serve you. The updated system will be available on November 4, 2024.
What’s New
A few ways we’re making digital banking better and life a little easier.
Intuitive Design
Our sleek, user-friendly interface makes banking on any device a breeze.
Easier Navigation
New navigation bar and convenient widgets give you easy access to features.
Enhanced Security
Multi-factor authentication adds an extra layer of security when using our system.
What You Need to Know
We’ll do everything we can to make this transition as easy as possible. Please keep the following important information in mind as we complete our mobile and online banking system update.
Fidelity Bank Mobile and Online Banking will be unavailable from Friday, November 1 at 6 p.m. through Monday, November 4 at 9 a.m. You may continue to use our ATM network and telephone banking system to check account balances and transfer funds.
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Bill Payment and Mobile Deposit will be unavailable beginning Friday, November 1 at 3 a.m.
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Your user ID and password will remain the same. Our new system offers a more secure log-in experience with multi-factor authentication (MFA). A unique code will be sent to you via text message or phone call. You will also be asked to review and accept terms and conditions.
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Your credit and debit cards will remain active during our system update, and you may continue to use them without any interruption in service.
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You will need to re-establish your transaction and account level alert preferences.
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If you use an account aggregation tool such as QuickBooks®, Quicken®, or another third-party tool that uses your online banking data, please download your transactions by the end of day on November 1. You can reestablish your connection on or after Tuesday, November 12.
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Review the system features section for additional information.
System Features
Learn more about the features and functionality of our enhanced digital banking experience.
Demos and Guides
View our new mobile and online banking system in action. Select an option below for a guided video tutorial or view our user guides.
Personal Customers and Sole Proprietors
Personal Online Banking Video Tutorial
Mobile Banking Video Tutorial
Business Customers
QuickBooks and Quicken Instructions
Business Administrator Resources
Learn more about our new Business Online Banking system. View a recorded webinar that previews the system and short informational videos to help administrators manage their accounts and users.
Business Online Banking Administrator Guide
Business Online Banking Administrator Training Webinar
Business Online Banking Fraud Prevention Video
Business Online Banking Wire Video
Business Online Banking ACH Video
Customer Communication
Click the links below to view copies of the customer communication that has been sent to our valued customers.
10/4/24 Postcard to all customers
10/16/24 Email to Business Admins and Sub-Users
10/21/24 Email to all Online Banking Customers
10/25/24 Email to all Retail and Small Business Online Banking Customers
10/28/24 Email to all Business Banking Customers
10/28/24 Email to all Customers
Frequently Asked Questions
Q: Why are you updating your online banking and mobile banking system?
Q: What items will not be available while the system update takes place?
Q: Can I still use my Quickbooks®, Quicken®, or other third-party tools to help manage my finances?
Q: Will my transaction history be available in the new system?
Q: Will the system update affect my Fidelity Bank credit or debit card?
Q: Will I have to set up my transfers again?
Q: Will I need to set up my bill payment again?
Q: Do I need to sign up for online statements again?
Q: Will I still be able to access online banking from a bookmarked link in my browser?
Q: Will I have to download a new mobile banking app?
Q: I can’t remember my password. What do I do?
Q: What is multi-factor authentication?
We’re Here to Help!
If you have difficulty with the digital banking system update or have additional questions, please call us at 1-855-547-1385 or contact your local branch and we’ll be happy to assist you.