Credit Card System Enhancements
We are excited to announce that we are making improvements to the way you manage your credit cards at Fidelity Bank. We have invested in an enhanced credit card system to better serve you. The updated system will be available on August 19, 2024.
While we complete the updates to our credit card system, please keep the following important information in mind:
You will be unable to access your credit cards in Fidelity Bank Online Banking from Thursday, August 15 at 5 p.m. through Monday, August 19 at 9 a.m.
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Your cards will be active during our system maintenance. You may continue to process transactions without service interruption.
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You can still report a lost or stolen card by calling 1-800-816-9608, option 4 and access other parts of online and mobile banking while we modernize our system.
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Log in to Fidelity Bank Online Banking to access your cards on or after August 19, 2024 using the same login credentials you currently use.
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Transaction alerts and online statement enrollment for your credit card will need to be reestablished.
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Recurring payments to your Fidelity Bank credit card will remain unchanged. However, any payment methods used for one-time payments to your card will need to be reestablished.
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For enhanced security and faster payment processing, our payment address is changing to P.O Box 2711, Omaha, NE 68103 in September. Payments will now be processed seven days a week. You can also continue to make payments conveniently at your local branch.
System Features
Learn more about the features and functionality of our enhanced credit card experience.
Demos
View our new credit card system in action. Select an option below for a guided video tutorial or walk through an interactive click-through demo.
COMING SOON
Customer Communication
Click the links below to view copies of communication that has been sent to our valued customers.
7/8/24 Statement Message
7/19/24 Consumer Cardholder Email
7/19/24 Business Cardholder Email
Frequently Asked Questions
Q: Can I update my account, request a credit line increase, or order a replacement card when the system improvements are being made?
Q: Can I still make a credit card payment while you’re updating the credit card system?
Q: Will my card or account number change?
Q: Will my statement look the same?
Have Questions?
If you have difficulty with the credit card system update or have additional questions, please contact your local branch or call 1-855-547-1385, option 5 and we’ll be happy to assist you.