Zelle^®for Your Small Business

Question

Q: What is Zelle^®?

Q: How do I use Zelle^®with a small business account?

Q: How do I know if my small business is eligible to use Zelle^®?

Q: Are there any fees to use Zelle^® with a business account at Fidelity Bank?

Q: Does Fidelity Bank or Zelle^® offer purchase protection?

Q: Can I reverse or cancel a payment?

Q: I believe I’ve been a victim of a scam. Who should I contact?

Q: Is my information secure?

Q: Can I use Zelle^® internationally?

Q: Are there any differences in the experience between using Zelle^® with my personal bank account versus my small business account?

Q: Who should I call if I have questions or need help?

Q: How do I tell my customers that they can pay me with Zelle^®?

Q: I already use Zelle^® through my personal bank account. How do I enroll to use Zelle^® with my small business bank account?

Q: If I use Zelle^® for my small business, will Zelle^® integrate with software?

Q: Are there any limits for sending and receiving money with Zelle^®?

Q: How do I use a Zelle^®QR code with my small business account?

Have a question give us a call

1-855-547-1385

Accepted Answer

Zelle^® is a fast, safe and easy way for small businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your Fidelity Bank account with just your email address or U.S. mobile number.

Accepted Answer

Eligible small business accounts can send, receive, or request money with Zelle^®. To get started, log into Fidelity Bank’s online banking or mobile app and select the Zelle^® tab in the navigation menu.

Enter your email address or U.S. mobile number, receive a one-time verification code, enter it, accept the terms and conditions, and you’re ready to start sending and receiving money with Zelle^®.

To send money with Zelle^®, simply select someone from your mobile device’s contacts (or add a trusted recipient’s email address or U.S. mobile number), add the amount you’d like to send and an optional note, review, then hit “Send.” In most cases, the money is available to your recipient in minutes.¹

If the small business or consumer you send money to has already enrolled with Zelle^® through their banking app, the money is sent directly to their bank account and cannot be canceled. It’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

To receive money using Zelle^® with a small business account, share your enrolled email address or U.S. mobile number with your customers and ask them to send you payment with Zelle^® right from their banking app. No need to share any sensitive account details. After the consumer sends you payment with Zelle^®, you will receive your money directly into your enrolled bank account.

To request money using Zelle^® with a small business account, click the Zelle^® tab in the navigation menu, select “Request,” enter the individual’s email address or U.S. mobile number, confirm the recipient is correct and tap “Request.”²

If your customer is using Zelle^® through their banking app, they’ll be able to pay you with Zelle^®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle^® app, they will not be able to send you money with Zelle^®, and you should arrange for a different payment method.

Accepted Answer

If you have access to Business Online Banking your business is eligible to use Zelle^® for your small business. If you have any questions, please call us at 1-855-547-1385.

Accepted Answer

No, Fidelity Bank does not charge a fee to use Zelle^® with a business account.

Your mobile carrier’s messaging and data rates may apply.

Accepted Answer

Neither Fidelity Bank nor Zelle^® offers purchase protection for payments made with Zelle^®.

Accepted Answer

No Zelle^® payments cannot be reversed.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel, and then select “Cancel This Payment.” If you do not see this option available, please contact our customer support team at 1-855-547-1385 for assistance with canceling the pending payment.

If you send money to a small business or consumer that has already enrolled with Zelle^® through their bank or credit union’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you know and trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money.

If you try to send money to a consumer who is enrolled in the Zelle^® app, the payment won’t go through, and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle^® does not currently support sending or receiving money to users enrolled in the Zelle^® app.

If you sent money to the wrong person, please immediately call our customer support team at 1-855-547-1385 so we can help you.

Accepted Answer

Please contact our customer support team at 1-855-547-1385. Qualifying imposter scams may be eligible for reimbursement.

Accepted Answer

Keeping your money and information secure is a top priority for Fidelity Bank. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Fidelity Bank account safe.

Accepted Answer

In order to use Zelle^®, the sender and recipient’s bank or credit union accounts must be based in the U.S.

Accepted Answer

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their banking app don’t need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^® app.¹

Accepted Answer

Please call Fidelity Bank at 1-855-547-1385 so we can help you.

Accepted Answer

There are a few ways you can encourage your customers to pay you with Zelle^®.

Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.
Include it on an invoice. We recommend adding “I accept payments with Zelle^®” or “Pay me with Zelle^®”.
Use Zelle^® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).²
Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!

Please note, you’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.

Accepted Answer

Simply log into Fidelity Bank’s online banking or mobile app and select the Zelle^® tab in the navigation menu. Then, enter an email address or U.S. mobile number to connect to your small business bank account.

Important note: If you already use Zelle^® for personal use, you must use a different email address or U.S. mobile number than the one you used to enroll your personal bank account. For example, name@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

Accepted Answer

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle^® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle^® transactions.

Accepted Answer

The amount of money you can send, as well as the frequency, is set by each participating financial institution. To determine Fidelity Bank’s send limits, call our customer service at 1-855-547-1385.

At Fidelity Bank, there are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.

Accepted Answer

Zelle^® QR code provides peace of mind knowing you can send and receive money, without typing or providing an email address or U.S. mobile number.

To locate your Zelle^® QR code, log into the Fidelity Bank app, click “Send Money with Zelle^®”. Next, go to your “Zelle^® settings” and click “Zelle^® QR code” and your QR code will be displayed under “My Code”. From here you can view your QR code and use the print or share icons to text, email or print your Zelle^® QR code. To receive money, share your Zelle^® QR code via email, text message or print it on an invoice, business card or flyer.
To send money, log into the Fidelity Bank app, click “Send money with Zelle^®”, click “Send,” then click on the QR code icon displayed at the top of the “Select Recipient” screen. Once you allow access to your camera, simply point your camera at the recipient’s Zelle^® QR code, enter the amount, hit “Send,” and the money is on the way! When sending money to someone new, it’s always important to confirm the recipient is correct by reviewing the displayed name before sending money.

Zelle^®for Your Small Business

How to start using Zelle^® for your small business

Easily Send and Receive Money With Zelle^®

Using Zelle^® is:

Don’t have our mobile banking app? Download it for free.²

Frequently Asked Questions

Q: What is Zelle^®?

Q: How do I use Zelle^®with a small business account?

Q: How do I know if my small business is eligible to use Zelle^®?

Q: Are there any fees to use Zelle^® with a business account at Fidelity Bank?

Q: Does Fidelity Bank or Zelle^® offer purchase protection?

Q: Can I reverse or cancel a payment?

Q: I believe I’ve been a victim of a scam. Who should I contact?

Q: Is my information secure?

Q: Can I use Zelle^® internationally?

Q: Are there any differences in the experience between using Zelle^® with my personal bank account versus my small business account?

Q: Who should I call if I have questions or need help?

Q: How do I tell my customers that they can pay me with Zelle^®?

Q: I already use Zelle^® through my personal bank account. How do I enroll to use Zelle^® with my small business bank account?

Q: If I use Zelle^® for my small business, will Zelle^® integrate with software?

Q: Are there any limits for sending and receiving money with Zelle^®?

Q: How do I use a Zelle^®QR code with my small business account?

Digital Banking Makes It Easy

Zelle®for Your Small Business

How to start using Zelle® for your small business

Easily Send and Receive Money With Zelle®

Using Zelle® is:

Don’t have our mobile banking app? Download it for free.2

Frequently Asked Questions

Q: What is Zelle®?

Q: How do I use Zelle®with a small business account?

Q: How do I know if my small business is eligible to use Zelle®?

Q: Are there any fees to use Zelle® with a business account at Fidelity Bank?

Q: Does Fidelity Bank or Zelle® offer purchase protection?

Q: Can I reverse or cancel a payment?

Q: I believe I’ve been a victim of a scam. Who should I contact?

Q: Is my information secure?

Q: Can I use Zelle® internationally?

Q: Are there any differences in the experience between using Zelle® with my personal bank account versus my small business account?

Q: Who should I call if I have questions or need help?

Q: How do I tell my customers that they can pay me with Zelle®?

Q: I already use Zelle® through my personal bank account. How do I enroll to use Zelle® with my small business bank account?

Q: If I use Zelle® for my small business, will Zelle® integrate with software?

Q: Are there any limits for sending and receiving money with Zelle®?

Q: How do I use a Zelle®QR code with my small business account?

Digital Banking Makes It Easy

Zelle^®for Your Small Business

How to start using Zelle^® for your small business

Easily Send and Receive Money With Zelle^®

Using Zelle^® is:

Don’t have our mobile banking app? Download it for free.²

Q: What is Zelle^®?

Q: How do I use Zelle^®with a small business account?

Q: How do I know if my small business is eligible to use Zelle^®?

Q: Are there any fees to use Zelle^® with a business account at Fidelity Bank?

Q: Does Fidelity Bank or Zelle^® offer purchase protection?

Q: Can I use Zelle^® internationally?

Q: Are there any differences in the experience between using Zelle^® with my personal bank account versus my small business account?

Q: How do I tell my customers that they can pay me with Zelle^®?

Q: I already use Zelle^® through my personal bank account. How do I enroll to use Zelle^® with my small business bank account?

Q: If I use Zelle^® for my small business, will Zelle^® integrate with software?

Q: Are there any limits for sending and receiving money with Zelle^®?

Q: How do I use a Zelle^®QR code with my small business account?