Personal Online Banking Features

Multi-factor authentication (MFA) is a new security feature of mobile and online banking that helps to verify your identity by sending a unique code to a phone number in our system via text message or phone call. You will be prompted for this code when logging in and performing other functions inside mobile or online banking such as sending wires or setting up an ACH transaction.

If you previously used a hard or soft token, MFA has replaced these tools in our new system.

The new intrabank transfer feature allows you to transfer funds from one of your accounts to an account of another Fidelity Bank customer. To add an intrabank transfer account, simply select Intrabank Accounts under the Transfers menu and enter the account number of the other Fidelity Bank account holder.