Automated Account Assistance

Use the information below to access and manage your Fidelity Bank accounts using our automated Telephone Banking system. Simply dial 1-800-816-9608 and refer to the options and instructions below. This convenient service is available 24 hours a day, 7 days a week.

Option 1: Account Information

Step 1: Press 1 and enter your social security number to access your account information. You will be prompted to enter your PIN number.

NOTE: If this is your first time using the automated account assistance phone number, you will be asked to create a PIN.

Step 2: Choose from one of the following Account Type menu options:

Option 1: Checking and Money Market

If you have multiple accounts, select the last four digits of the appropriate account number. Your balance information will be provided first. Then select from the following options if you would like more detailed information:

Option 1: Withdrawals
Option 2: Deposits
Option 3: Funds Transfer
Option 4: Find a Transaction

• Option 1: Search by check number
• Option 2: Search for a withdrawal by amount
• Option 3: Search for a deposit by amount

Option 5: Other Options

• Option 1: Balance
• Option 2: Interest
• Option 3: Check Reorder
• Option 4: Change PIN

Option 2: Savings

If you have multiple savings accounts, select the last four digits of the appropriate account number. Your balance information will be provided first. Then select from the following options if you would like more detailed information:

Option 1: Withdrawals
Option 2: Deposits
Option 3: Funds Transfer
Option 4: Find a Transaction

• Option 1: Search for a withdrawal by amount
• Option 2: Search for a deposit by amount

Option 5: Other Options

• Option 1: Balance
• Option 2: Interest
• Option 3: Change PIN

Option 3: CD

If you have multiple CDs, select the last four digits of the appropriate account number. Your balance information will be provided first. Then select from the following options if you would like more detailed information:

Option 1: Balance
Option 2: Interest
Option 3: Change PIN

Option 4: IRA

If you have multiple IRAs, select the last four digits of the appropriate account number. Your balance information will be provided first. Then select from the following options if you would like more detailed information:

Option 1: Balance
Option 2: Interest
Option 3: Change PIN

Option 5: Loans

If you have multiple loans, select the last four digits of the appropriate account number. Your balance information will be provided first. Then select from the following options if you would like more detailed information:

Option 1: Advances
Option 2: Payments
Option 3: Find Transaction

• Option 1: Search for an advance by amount
• Option 2: Search for a payment by amount

Option 4: Other Options

• Option 1: Balance
• Option 2: Interest
• Option 3: Change PIN

Helpful Tips

Withdrawals: The last five withdrawals, including checks, ATM withdrawals, and electronic payments and drafts, will be provided first. When prompted, you may press 1 to hear additional transactions.

Deposits: The last five deposits will be provided first. When prompted, you may press 1 to hear additional transactions.

Fund transfers entered after 9 PM Eastern Time will be posted on the next business day.